Tk191's Privacy Policy — Your data is safe with us

Tk191 (website: tk191.win) is a trusted online gaming and betting platform for members in Bangladesh. When you use our platform, the information you share with us is more than just data — it represents your trust. Protecting that trust is our foremost responsibility.

This Privacy Policy will clearly explain: what information tk191 collects, how it is used, with whom it is shared (and when it is not), how long it is retained, and what rights you have.

By registering or using tk191's services, you are considered to have accepted this Privacy Policy. Any changes to the policy will be updated on this page and members will be notified accordingly.

Tk191 may collect three types of information: what you provide directly, what is collected automatically while you use the platform, and information received from third-party services such as payment gateways.

We never collect your full payment card number or bank account PIN/password. Sensitive payment information is processed exclusively through secure payment gateways.

Tk191 uses collected data only for specific, legitimate, and transparent purposes. Your information is never used for any reason beyond those listed below:

• Account Management: For registration, login verification, password recovery, and account security.
• Payment Processing: To process deposits, execute withdrawals, and maintain transaction records.
• KYC & Age Verification: To verify member identities in accordance with Bangladesh law.
• Customer Support: To resolve issues, review complaints, and manage support tickets.
• Security & Fraud Prevention: To detect multiple accounts, bonus abuse, and suspicious activity.
• Responsible Gaming: To analyze gaming behavior and provide timely support to members showing signs of risk.
• Service Improvement: For statistical analysis to improve user experience (anonymized).
• Contact: To send you important updates, security alerts, and promotional offers (with your consent).

Tk191 never sells your personal information to advertisers, data brokers, or any other commercial entity. In limited circumstances and under strict conditions, data may be shared with the following parties:

• Payment Service Providers: Payment processors such as bKash, Nagad, and Rocket, solely for the purpose of completing transactions.
• Technology Service Providers: Server hosting and cloud service providers — they process data solely for technical support purposes.
• Law Enforcement Agencies: When a lawful directive is received from a Bangladeshi court or government authority.
• Fraud Prevention Services: Limited data sharing with specialized services for detecting money laundering and financial crime.

In all cases, third parties are bound by agreements aligned with our privacy policy. They are not permitted to use your data for their own purposes.

Tk191 follows the highest industry standards to protect your data, with security measures in place at both the technical and organizational levels.

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit encryption.
• Secure Servers: Our data servers are protected by firewalls and anti-intrusion systems.
• Restricted Access: Only authorized staff can access specific data — not everyone has access to everything.
• Regular Security Audits: Third-party security experts regularly audit our systems for vulnerabilities.
• Rapid Response Plan: Members will be notified within 72 hours in the event of a security incident.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.

That said, no one can guarantee absolute security on the internet. Do your part to stay safe: use a strong password, never share it with anyone, and avoid logging in over public Wi-Fi.

Tk191 uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve site functionality.

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your preferences such as language and display settings.
• Analytics Cookies: To collect anonymized site usage statistics.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some site features to not function properly. tk191 does not use tracking cookies from any external advertising networks.

As a tk191 member, you have clear rights over your personal information. To exercise these rights, please reach out to our support team.

Tk191 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Transaction records: Retained for a minimum of 5 years in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Log: Typically 1–2 years, longer for security investigations.
• Support conversations: 2 years after the issue is resolved.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — up to 1 year.

Once the retention period expires, data is securely and permanently deleted to ensure it cannot be recovered.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. We respond to all privacy-related matters promptly and with care.

If you are not satisfied with the response to your complaint, you have the right to escalate the matter to the relevant regulatory authority in Bangladesh. tk191 is obligated to cooperate with all legitimate investigations.